Terms of Service
Terms of Service
Last Updated: September 2026
Welcome to Angelkiss.
This website, angelkissbag.uk (the “Site”), is operated under the Angel Kiss brand by Hongkong Tianhong Internation Trading LTD.
These Terms of Service (“Terms”) govern your use of the Site and purchases made through it. Please read them before placing an order.
1. Using Our Site
By accessing the Site, creating an account or placing an order, you agree to these Terms together with the policies that apply to your purchase, including our Privacy Policy, Shipping & Order Policy, Returns & Refunds Policy, Shopping Notice, Payment Methods and Care Guide.
Any specific information shown on a product page, promotion or checkout page also forms part of the terms applicable to that purchase.
Nothing in these Terms limits any consumer right that cannot legally be excluded.
Legal Capacity
By placing an order, you confirm that you have the legal capacity to enter into the purchase under the law applicable to you, or that any authorisation required by law has been obtained.
2. Consumer Rights
Customers may have statutory rights under the consumer laws that apply in their country or region, including rights relating to cancellations, returns, refunds, faulty or non-conforming goods and other available remedies.
These rights may vary depending on the applicable local law.
Nothing in these Terms limits, excludes or replaces any mandatory consumer rights that apply to your purchase.
3. Product Information
We make reasonable efforts to ensure that the product information presented on the Site is clear and accurate.
Product descriptions, specifications, images and other relevant information are provided to help customers understand the products before purchase.
Product appearance may vary slightly because of photography, display settings, production processes or other reasonable factors.
Variations that arise naturally from materials, production methods or finishing processes do not automatically indicate a product defect.
The information shown on the relevant product page applies to that product.
4. Product Availability
Products are subject to availability.
Adding a product to your shopping bag does not reserve that product.
If an item becomes unavailable after an order has been placed, we will contact you and, where appropriate, cancel the affected item and arrange the applicable refund.
5. Prices and Currency
Prices are shown in the currency displayed on the Site or during checkout.
The final amount and transaction currency will be shown before payment is completed.
Prices and promotions may differ between countries, currencies, websites or promotional periods.
Any applicable taxes, delivery costs or other charges collected through our checkout will be shown before the order is confirmed.
Banks or payment providers may separately charge currency conversion or other transaction fees. These charges are determined by the relevant provider and are not controlled by Angelkiss.
Promotions and Pricing Errors
Promotions and discounts may be subject to specific conditions, availability and promotional periods shown at the time of purchase.
If an obvious technical, display or pricing error is identified before an order is accepted, we may correct the information or decline the affected order. Where payment has already been collected for an order that cannot be accepted, the appropriate refund will be arranged.
Nothing in this section limits any mandatory consumer rights.
6. Orders and Contract Formation
Submitting an order represents an offer to purchase the selected products.
After submitting an order, you may receive an automatic order acknowledgement confirming that we have received it. This does not necessarily mean that the order has been accepted.
An order is normally accepted once we send a shipping confirmation or another communication clearly confirming acceptance.
Before accepting an order, we may review product availability, payment status, delivery information, fraud or security indicators, and any applicable legal or delivery restrictions.
If an order cannot be accepted, any payment already collected will be handled according to the payment status and applicable law.
Electronic Communications
Order acknowledgements, confirmations, shipping updates, payment information and other transaction-related communications may be provided electronically using the contact details supplied with the order.
Customers are responsible for providing contact information that is accurate and accessible.
7. Order Information and Changes
Please check your products, quantity, delivery address and contact information carefully before submitting an order.
If you notice an error after submitting your order, please contact us as soon as possible.
We will try to assist, but once processing or shipment has begun, some changes may no longer be possible.
More information is available in our Shipping & Order Policy.
8. Payments
Available payment methods are displayed during checkout and may vary depending on country, currency or transaction.
Payments may be processed by independent payment service providers.
We may carry out reasonable fraud prevention or transaction security checks and may request information necessary to verify an order.
Never send full card details, security codes or online banking passwords by email.
9. Shipping and Delivery
Processing and delivery estimates are provided on the Site, product page, checkout or in our Shipping & Order Policy.
Delivery times are estimates unless expressly stated otherwise.
Delays may occur because of carrier operations, customs procedures, weather, peak shipping periods, remote destinations, regional restrictions or other circumstances affecting transportation.
If a material delivery problem occurs, we will review the order and provide appropriate assistance in accordance with applicable law and our Shipping & Order Policy.
Shipping Origin and Fulfilment
Orders may be processed, packed or shipped from different fulfilment locations depending on product availability, inventory allocation, destination and operational arrangements.
The location from which an order is shipped may differ from the registered address or place of incorporation of the operator and seller of this Site.
A shipping or fulfilment location does not, by itself, change the identity of the seller, the contractual relationship with the customer, or any consumer rights available under applicable law.
10. Cancellations and Withdrawal
Where applicable, customers may have the right to cancel or withdraw from an online purchase within the period provided by the consumer laws of their country or region.
To request a cancellation or withdrawal, please contact us with the relevant order information.
Return procedures, refund timing and any applicable return costs will be handled according to our Returns & Refunds Policy and the consumer laws that apply to the purchase.
Nothing in this section reduces any statutory cancellation or withdrawal right available to the customer.
11. Faulty or Non-Conforming Products
Rights relating to faulty, damaged, incorrect or non-conforming goods are separate from a customer's decision to change their mind about a purchase.
Where a product is faulty or does not match what was agreed, customers may be entitled to remedies available under the consumer laws that apply in their country or region.
Depending on the circumstances and applicable law, these remedies may include repair, replacement, price reduction, refund or other appropriate solutions.
Our own returns or after-sales policies do not replace any mandatory statutory rights.
12. Returns and Refunds
Returns, refunds, replacements and exchanges are handled under our Returns & Refunds Policy together with applicable consumer law.
Please follow the return instructions provided by our customer service team before sending a product back.
Natural variations arising from materials, manufacturing methods or finishing processes will be considered according to the product information, actual condition and applicable consumer rights.
13. Product Care
Products should be used, cleaned and stored according to the care information provided.
Damage caused by misuse, excessive loading, unsuitable cleaning, improper storage or normal wear is different from a manufacturing or conformity issue.
Care requirements may vary between products and materials. Please refer to the relevant care information provided for the product.
Please refer to our Care Guide for further information.
14. Reviews and Customer Content
If you voluntarily submit reviews, photographs, videos or other content for publication, you confirm that you have the right to provide that content.
Where you give us permission to publish or use this content, we may display, reproduce or format it in connection with Angelkiss products, the Site or related communications.
Private customer service messages, payment information and personal information are handled separately under our Privacy Policy.
15. Intellectual Property
The Site and its content, including product photographs, product descriptions, graphics, logos, designs, layouts, videos and brand elements, are owned by, licensed to or lawfully used by Angelkiss and are protected by applicable intellectual property laws.
Without prior permission, Site content must not be copied, reproduced, scraped, commercially redistributed or used to create misleading, counterfeit or unauthorised product listings.
Purchasing an Angelkiss product does not transfer any intellectual property rights in the brand or its content.
16. Acceptable Use
You must not use the Site to commit fraud, interfere with Site security, introduce malicious code, use unauthorised payment information, misrepresent your identity, infringe intellectual property rights, conduct unauthorised automated scraping or data collection, or abuse promotions, refunds or payment systems.
Where misuse is reasonably suspected, we may take appropriate steps to protect customers, transactions and the Site.
17. Third-Party Services
The Site may use third-party services such as ecommerce platforms, payment providers, shipping carriers, tracking services, analytics providers, review platforms and communication tools.
These providers may operate under their own terms and privacy practices.
Nothing in this section removes any responsibility that legally remains with Angelkiss as the seller.
18. Privacy
Personal information is handled according to our Privacy Policy and applicable data protection law.
Transactional communications may be sent where necessary for order processing, payment, delivery, security or customer support.
Marketing communications will be handled according to applicable consent and unsubscribe requirements.
19. Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
Subject to mandatory consumer law, we are not responsible for losses caused solely by circumstances outside our reasonable control or by independent third-party conduct that we could not reasonably prevent.
Nothing in this section affects your statutory consumer rights.
20. Changes to These Terms and Severability
We may update these Terms where reasonably necessary because of changes to law or regulation, Site functionality, payment or delivery arrangements, business operations or customer service processes.
The version applicable to an accepted order will not normally be changed retrospectively in a way that removes rights already attached to that transaction.
The latest version and update date will be published on this page.
Severability
If any provision of these Terms is found to be invalid or unenforceable under applicable law, the remaining provisions will continue to apply to the extent permitted by law.
21. Governing Law and Disputes
These Terms are generally governed by the laws of the jurisdiction in which the operator and seller of this Site is incorporated, subject to any mandatory consumer protections that apply in the customer's country or region.
Nothing in these Terms limits or prevents customers from relying on any mandatory rights, protections or remedies available to them under applicable law.
If a problem arises, we encourage customers to contact us first so that we can review the matter and try to resolve it directly.
If a dispute cannot be resolved through direct communication, both parties may exercise the rights and remedies available to them under applicable law.
22. Seller and Contact Information
The seller and operator of this Site is:
Hongkong Tianhong Internation Trading LTD.
Room 1032, 2/F, Man Lee Industrial Building
13 Kin Hong Street, Kwai Chung
New Territories, Hong Kong SAR
The registered address shown above identifies the operator and seller of this Site and should not be understood as the shipping, fulfilment or return address for every order.
Shipping and return locations may vary depending on the order, inventory arrangements, destination and the instructions provided by our customer service team.
Please do not send returns to the registered address unless our customer service team has specifically instructed you to do so.
Brand: Angel Kiss
Website: angelkissbag.uk
Customer Service: contact@angelkissbag.com
For questions about these Terms, an order or use of the Site, please contact our customer service team.
