Returns & Refunds
Returns & Refunds
Last Updated: September 2026
We want returns and product-related issues to be handled clearly and fairly.
This policy explains how return, refund, replacement and other after-sales requests for purchases made through angelkissbag.uk are handled together with any consumer rights available under applicable law.
1. Return Requests
For eligible change-of-mind returns, please contact us within 14 days after receiving your order, or within any longer period required by the consumer law that applies to you.
Different rights may apply where a product is damaged, defective, incorrect, incomplete or otherwise does not conform to the purchase.
Nothing in this policy limits any mandatory consumer right available under applicable law.
2. Before Returning a Product
Please contact our customer service team before sending a product back.
Include your order information and a brief explanation of the return or issue so that we can provide the appropriate instructions.
Returns may be handled through different locations depending on the order, destination and fulfilment arrangements.
Do not return products to the company registered address or the original shipping location unless we have specifically confirmed that address for your return.
3. Change-of-Mind Returns
Where a return is requested because you no longer wish to keep the product, the item should be returned in a condition that allows us to reasonably assess it.
Customers may inspect a product as reasonably necessary to understand its nature and characteristics.
Where the product has been used, altered, damaged or handled beyond what is reasonably necessary for inspection, any effect on the refund will be considered according to the circumstances and applicable law.
Where permitted by law, the customer is responsible for the direct cost of returning a change-of-mind purchase unless we agree otherwise.
4. Damaged, Incorrect or Non-Conforming Products
If a product arrives damaged, is incorrect, incomplete or appears not to conform to the purchase, please contact us as soon as reasonably possible.
We may request information reasonably necessary to understand the issue, such as order details, photographs, video or information about the packaging.
Depending on the circumstances, the available solution may include replacement, reshipment, refund, price adjustment or another appropriate resolution.
Where a confirmed product issue is attributable to us and a return is required, reasonable return costs will be handled by us where required under applicable law.
5. Natural Product Variations
Minor differences may occur because of materials, production methods, finishing processes, photography, display settings or normal production variation.
Such differences do not automatically mean that a product is defective.
Where you believe a variation is clearly outside what could reasonably be expected from the product information provided, please contact us and we will review the actual circumstances.
6. Return Condition
Where applicable, please keep the product and any items supplied with it in reasonable condition until the return or product issue has been reviewed.
Please avoid altering, repairing or otherwise changing a product while a claim is being assessed unless instructed otherwise.
The condition of a returned product may be considered when determining the appropriate resolution, subject to applicable consumer law.
7. Return Shipping
Return instructions and the appropriate return location will be provided after the request has been reviewed.
Return shipping responsibility depends on the reason for the return and applicable law.
For eligible change-of-mind returns, return shipping may be the customer's responsibility where permitted by law and disclosed before purchase.
For confirmed faulty, damaged, incorrect or non-conforming products, return costs will be handled in accordance with applicable consumer law.
8. Refunds
Approved refunds will normally be issued to the original payment method.
Where applicable law requires the refund of standard outbound delivery charges following a valid withdrawal, those charges will be handled accordingly.
Any additional amount paid for an upgraded or optional delivery service may be treated separately where permitted by applicable law.
After a refund is initiated, the time required for funds to appear may depend on the bank, card issuer or payment service provider.
9. Exchanges and Replacements
Where appropriate, a replacement or exchange may be offered depending on the reason for the request, product availability and applicable law.
If the original product is no longer available, we may discuss another suitable solution with you.
A particular resolution is not automatically guaranteed simply because a request has been submitted.
10. Items That Cannot Be Returned in the Usual Way
Certain products or purchases may be subject to return restrictions where permitted by applicable law.
Where a product-specific restriction applies, it will be disclosed before purchase where required.
Any such restriction will not remove statutory rights relating to faulty, incorrect or non-conforming goods.
11. Customer-Caused Issues
Damage resulting from misuse, unsuitable care, unauthorised alteration, excessive loading or normal wear is different from a manufacturing or conformity issue.
Requests involving incorrect delivery or contact information provided by the customer will be reviewed according to the circumstances, additional costs involved and applicable law.
12. Refund and Return Processing
Once a returned product is received, we may inspect it where reasonably necessary before completing the return.
We aim to process approved returns and refunds without unnecessary delay.
Any legally required refund period will continue to apply regardless of our internal processing arrangements.
13. Contact Us
For a return, refund, replacement or product-related request, please contact:
Please wait for return instructions before sending a product back.
