Shipping & Order Policy
Shipping & Order Policy
Last Updated: September 2026
This Shipping & Order Policy explains how orders placed through angelkissbag.uk are processed, prepared, shipped and supported.
Delivery arrangements may vary depending on the product, destination, inventory availability and the options shown at checkout.
1. Order Confirmation
After an order is submitted successfully, an order confirmation will normally be sent using the contact information provided during checkout.
Please review the products, quantities, delivery address and contact information in your order carefully.
If you notice an error, contact us as soon as possible. Once an order has entered preparation or shipment, some changes may no longer be possible.
2. Order Processing
Orders may require preparation, checking, packing and other necessary processing before dispatch.
Processing time is separate from shipping transit time.
Estimated processing information may be shown on the relevant product page, checkout page or other order information available before purchase.
Where an order contains products with different preparation requirements, dispatch arrangements may depend on the item requiring the longer preparation period.
3. Pre-Orders and Products Requiring Additional Preparation
Products identified as pre-order or requiring additional preparation may take longer to dispatch than regular products.
Any estimated preparation or dispatch information shown on the relevant product page should be reviewed before placing an order.
Unless expressly stated otherwise, estimated dates are provided for reference and may change where reasonable circumstances affect production, inventory or fulfilment.
4. Shipping Availability
Shipping availability is determined by the delivery options available for the address entered during checkout.
Some locations may have limited or temporarily unavailable delivery options because of carrier coverage, regional restrictions, remote-area conditions or other operational factors.
If we are unable to fulfil delivery to the address provided, we will contact you regarding the affected order.
5. Shipping Origin and Fulfilment
Orders may be prepared, packed or shipped from different fulfilment locations according to inventory availability, destination and operational arrangements.
The shipping origin of an order may differ from the registered address or place of incorporation of the company operating and selling through the Site.
Different products within the same order may also be shipped separately where reasonably necessary.
The fulfilment location does not, by itself, change the identity of the seller or the consumer rights that apply to the purchase.
6. Delivery Estimates
Estimated delivery information may be displayed on the Site, at checkout, in order communications or through the relevant delivery service.
Unless expressly confirmed otherwise, processing and delivery times are estimates rather than guaranteed arrival dates.
Actual delivery may be affected by carrier operations, customs procedures, weather, seasonal demand, remote-area delivery, regional restrictions or other circumstances outside our reasonable control.
If a significant delay occurs, please contact us and we will review the available order and tracking information.
7. Tracking
Where tracking is available, tracking information will normally be provided after the order has been dispatched.
Tracking systems may require some time to display the first update after dispatch.
A temporary pause in tracking updates does not necessarily mean that a shipment has been lost.
If tracking remains unchanged for an extended period or shows a delivery exception, please contact us so that we can review the shipment.
8. Delivery Information Provided by the Customer
Customers are responsible for providing accurate and complete delivery and contact information when placing an order.
Incorrect, incomplete or inaccessible delivery information may cause delays, failed delivery or return of the shipment.
If you identify an address error after placing an order, contact us promptly. We will try to assist where possible, but changes cannot be guaranteed once processing or shipment has begun.
Any additional costs directly resulting from incorrect or incomplete information provided by the customer may be handled according to the circumstances and applicable law.
9. Customs and Cross-Border Delivery
Cross-border shipments may be subject to customs procedures or other requirements imposed by the destination country or region.
Customs authorities and other public authorities operate independently, and their processing times are outside our direct control.
Any taxes, duties or other charges applicable to an order will be handled according to the information presented during purchase and the laws applicable to the transaction.
10. Delivery Status and Delivery Issues
Delivery status may be reviewed using available carrier records, tracking information, delivery scans and other relevant delivery information.
If tracking shows that a shipment has been delivered but you cannot locate it, please first check the delivery location, household members, reception area or other places where the carrier may reasonably have left the shipment.
If the shipment still cannot be located, contact us with the relevant order information so that we can review the available delivery records.
Issues involving loss, damage, misdelivery or non-receipt will be reviewed according to the available information, carrier procedures, our policies and applicable law.
11. Damaged or Incomplete Deliveries
If an order arrives damaged, opened, incomplete or otherwise appears to have been affected during delivery, please contact customer service as soon as reasonably possible.
We may request information reasonably necessary to review the issue, such as order information, packaging condition or other relevant evidence.
The available resolution will depend on the circumstances, available evidence, product availability, applicable policies and consumer law.
12. Returns Are Separate from Shipping Addresses
A shipping origin, fulfilment location or company registered address should not automatically be treated as a return address.
If you need to return a product, please follow the instructions provided under our Returns & Refunds Policy or by our customer service team.
Please do not return products to an address unless it has been confirmed for the relevant return.
13. Contact Us
For questions about an order, shipping, tracking or delivery, please contact:
